FREQUENTLY ASKED QUESTIONS
Some products are vegan.
Yes. All of our ingredients are fair trade; we do not participate in animal testing and neither do our suppliers.
Each product has a varying shelf life, relative to production date, you can find shelf life information on the specific product pages. Products are made fresh right before you order them, so the shelf life countdown begins when you receive your items. As these products are mostly comprised of natural ingredients, handmade in small batches and minimally preserved with NO PARABENS or other irritating preservatives, they must be stored properly and used within a reasonable timeframe after purchase regardless of shelf life for best results.
Our products are full of naturally healing + soothing ingredients and free of excess irritants, making them great for sensitive and blemished skin types; however, we cannot predict what your skin will be allergic or sensitive to. Please always read full ingredients list before purchase and patch test for at least 72 hours upon receipt of product, discontinue use if irritation occurs and see a dermatologist. We accept zero liability for any skin damage.
If you haven’t been practicing consistent skincare with quality products, your skin may be “purging”, all of the trapped dirt and oil under the skin is now coming to the surface. This should subside within a few weeks. If the purging does not subside within 4 weeks, becomes painful and/or gets drastically worse within days, discontinue use immediately and see your dermatologist.
Absolutely not. Our products are all amazing on their own and you are free to purchase any one to incorporate into your pre-existing skincare regimen. Using the system is simply an option that can aid in giving you the flawless skin you seek as safely and quickly as possible.
ORDERING, PROCESSING & SHIPPING FAQ
Orders will be processed within 3 to 5 business days. Please allow up to 7 business days processing time during sale promotions and major holiday periods. Business days do not include weekends or federal holidays. Processing begins the business day AFTER you place your order (if you order on Friday, processing begins on Monday). You will receive a tracking number for your package once it is shipped. Domestic orders are shipped via UPS, once a package is shipped, the only information we can provide regarding its location is the same information you can view on UPS' website. Transit is 1-7 days depending on your geographic location relative to our facility. International orders are shipped via DHL or UPS, transit time is 2-7 business days.
We accept PayPal, AfterPay and most major credit cards.
One discount per order. Discount must be applied before checkout. No exceptions.
Please check your spam/junk folders, if the e-mail isn’t in there, contact our customer service and provide your order information (first & last name, billing address). We will be in touch within 48 hours.
Orders can be edited within 12 hours of order placement. We cannot guarantee an order will be edited before it is dispatched due to the speed at which we strive to ship orders. Order cancelation may be requested within 24 hours of order placement. We cannot cancel orders after 24 hours have passed.
We do not combine orders for the sake of efficiency in processing due to very heavy volume. Please be sure to take your time when placing an order and make sure you get everything you need. In the event multiple orders are placed, they will ship separately and we will not refund shipping.
Yes we do. Buyer is entirely responsible for customs and duties, we cannot predict customs fees. Please be informed about the customs process in your location prior to ordering.
Yes, we offer a subscription service. By subscribing, you can receive a generous discount on all subscriptions in addition to free shipping for subscriptions over $50 in total value. Your replenishment orders will be automatically submitted into our system according to the timing intervals you choose. You can manage your subscription at any time, however cancelations on certain plans will need to be requested of our customer service.
Please consult your obstetrician and/or pediatrist before use. They will be able to notify you if the ingredients are safe for your usage. With any cosmetic product, it is important to read ingredient lists and make sure you're not allergic to anything and/or don't have any conditions that would lead to an adverse reaction.
Not yet! As of now, products can only be purchased online. We will keep customers updated on any retail locations in the future.
Your question isn’t listed here? Contact our customer service department at firstname.lastname@example.org or simply use our 'Contact Us' form and we will respond within 72 hours.