FREQUENTLY ASKED QUESTIONS

Our products are sustainably crafted within a cGMP facility in the United States. We uphold the highest manufacturing standards and formulate exclusively with premium, unadulterated ingredients. A complete ingredient disclosure accompanies each product on its respective detail page.

Select formulations are vegan; however, others incorporate ethically sourced animal-derived materials, such as honey. Please refer to the ingredient list on each product page to confirm suitability.

Our products are meticulously formulated with soothing, restorative botanicals and are free from commonly recognised irritants, making them well-suited for reactive and compromised skin types. However, individual sensitivities vary. As our products contain plant-based ingredients, we strongly recommend carefully reviewing the full ingredient list before purchase and performing a 72-hour patch test prior to use. Discontinue use if irritation occurs and consult a dermatologist. We cannot assume liability for adverse reactions.

No. Each formulation is designed to stand alone and may be seamlessly integrated into an existing skincare regimen. Layering multiple formulations is optional and may enhance results.

When transitioning to a more intentional regimen or higher-quality formulations, some individuals may experience temporary purging as underlying congestion surfaces. This typically resolves within several weeks. If symptoms persist beyond four weeks, become painful, or escalate rapidly, discontinue use and seek professional guidance.

Purging generally presents gradually and without discomfort. Allergic reactions tend to occur quickly and may involve irritating sensations like itching or burning.

Our formulations are available exclusively through Amazon Prime, offering on-demand access alongside fast, complimentary delivery. The complete selection may be explored via our Amazon storefront HERE.

In service of sustainability, uncompromising craftsmanship, and brand integrity, we thoughtfully refined our operating model. A limited selection of products are now made available via Amazon Prime. This structure allows us to safeguard the artisanal nature of our work while honoring both our formulations and those who craft them.

Our Amazon offering reflects a deliberately curated collection of formulations that can be responsibly produced at scale, address a wide spectrum of skin concerns, and integrate seamlessly into any regimen.

All orders placed through Amazon are governed by Amazon’s terms, conditions, and purchasing policies. Orders placed on our website are subject to our written policies.

For purchases made via Amazon, please access the order directly through your Amazon account and utilize the customer service options provided there. For orders placed on our website, please utilize our contact form.

Orders placed via Amazon are fulfilled according to the delivery timelines displayed on the respective product detail pages.

Limited release products require a processing period of approximately 4–6 weeks prior to shipment, dependent on volume.

Bespoke and private catalog orders carry variable lead times; clients will receive an estimated timeline upon submission of the order form.

Once an order has shipped, a tracking number will be provided. After dispatch, we are only able to access the same tracking information made available through the carrier’s website.

Domestic orders are shipped via USPS or UPS, with transit times ranging from 1–5 business days, depending on shipping method and proximity to our facility. International orders are shipped via USPS or DHL, with estimated transit times of 3–20 business days.

International shipping is available. All customs duties, taxes, and fees are the sole responsibility of the purchaser. As customs regulations vary by country, we recommend familiarizing yourself with local import policies prior to placing an order.

We offer standard and expedited shipping options. Signature confirmation may be added to any shipment for an additional fee.

Only one discount may be applied per order. Discounts must be entered prior to checkout; post-purchase application is not permitted. Discount codes do not apply to e-gift cards, samples, tools, or select artisanal products. 

Please first check your spam or junk folders. If the confirmation email cannot be located, contact our customer service team and include your full name and billing address. We will respond within 72 hours.

Orders cannot be edited once placed. Cancellation requests may be submitted within 24 hours of order placement. Orders cannot be canceled after this window has elapsed.

While we make every effort to consolidate shipments when possible, this cannot be guaranteed. Additional shipping fees are non-refundable if orders ship separately. 

Please contact our customer service team at service@epanouieskin.com with your name and order number. We will provide an update within 72 hours.

All shipments include tracking, and we have access only to the same tracking information available to you. We are unable to contact carriers on your behalf. For delays, please contact the shipping carrier directly using your tracking number.

If the tracking page has not updated for 10 business days domestically or 20 business days internationally, and the shipment has not been marked delivered, the package may be declared lost. You must contact us within 30 days of dispatch to request a replacement or refund.

Please notify our customer service team within 10 business days of delivery. Include clear photographs of the damage or error. Claims submitted after this window cannot be accommodated.

We are not liable for packages once they are marked delivered. If your package is missing, contact the carrier immediately and request an investigation. We offer signature confirmation shipping options to ensure the safety of your package for an additional fee. Most carriers will also hold your package for pickup free of charge. We strongly recommend purchasing signature confirmation or requesting a package hold if you reside in an area with elevated theft risk. Declining these options transfers responsibility to the recipient upon delivery.

If a package is misdelivered due to an address error provided at checkout, we assume no liability and cannot issue a refund. If the package is returned to sender, we may reship it upon receipt of the correct address and payment of a reshipment fee.

Our most coveted formulations — those requiring extended preparation, small-batch production, and meticulous hand finishing are released in limited quantities on a periodic basis. We aim to offer these products approximately once per quarter, subject to availability. The products offered are: 

Beauté Bar - Original
Beauté Bar - Instant Relief
Beauté Bar - Intense Brightening
Fouetté Body Butter
Satin Finish Dry Oil

Limited restocks are reserved for established clients who have met a qualifying lifetime spend. Access is granted through your customer account; you must be logged in to view and purchase available products during the restock window.

No. Each restock is produced in finite quantities. Once sold out, the products will not be available again until the next scheduled release.

Yes. Eligible customers may purchase on behalf of others; however, the account holder assumes full responsibility for managing the purchase and delivery.

Eligibility criteria are intentionally undisclosed. Existing private clients may extend referrals for consideration.

Eligible clients are notified privately by email. Upon confirmation, your account will be notated and our concierge services made available to you at any time.

Private clients are granted access to the brand’s complete catalog, offered at preferential pricing and, where applicable, volume considerations.

Clients may request bespoke formulation services, with products crafted and presented according to their specifications.

You'll also receive advance access to new formulations through complimentary sampling prior to public release, as well as direct consultation with the founder regarding formulation details and usage.

No, accounts are reviewed annually. Accounts demonstrating insufficient activity may be respectfully deactivated. Reinstatement may be requested at any time, subject to review and approval. 

An existing private client may refer an individual for independent consideration. Upon approval, the referred individual is granted access to their own account and associated privileges.

You may exercise your ordering privileges at your discretion. However, products may not be purchased for resale under any circumstances. Accounts found to be in violation of this policy will be immediately deactivated and permanently barred from reinstatement.

We advise consulting your obstetrician, pediatrician, or other qualified healthcare professional prior to use. They can confirm whether the ingredients are appropriate for your specific circumstances. As with any cosmetic preparation, please review the full ingredient list to ensure you have no known sensitivities or conditions that may lead to adverse reactions.