FREQUENTLY ASKED QUESTIONS
Our botanical products are artisan handmade in a GMP facility in the USA, reserved specifically for the formulation and manufacturing process. We strictly adhere to cGMP standards and we use only the highest quality, unadulterated ingredients. Our clinical products are manufactured by certified cosmetic chemists in an FDA registered skincare lab in the USA.
Some products are vegan. Comprehensive ingredients lists are provided for each and every product.
Our products are full of naturally healing + soothing ingredients and free of excess irritants, making them great for sensitive and blemished skin types; however, we cannot predict what your skin will be allergic or sensitive to. Please always read full ingredients list before purchase and patch test for at least 72 hours upon receipt of product, discontinue use if irritation occurs and see a dermatologist. We accept zero liability for any skin damage.
ORDERING, PROCESSING & SHIPPING FAQ
We offer both standard and expedited shipping domestically. Domestic orders are shipped via UPS Standard (1-5 DAYS) and UPS Expedited (1-2 DAYS). All international orders are shipped with express service via DHL or USPS.
We accept Klarna, AfterPay and most major credit cards.
One discount per order. Discount must be applied before checkout. No exceptions. Discount codes do not apply to e-gift cards, sample sizes, tools or select artisanal items; however, the reward codes earned by participating in our loyalty program can be used on anything within our store.
Please check your spam/junk folders, if the e-mail isn’t in there, contact our customer service and provide your order information (first & last name, billing address). We will be in touch within 48 hours.
Orders can be edited within 12 hours of order placement. We cannot guarantee an order will be edited before it is dispatched due to the speed at which we strive to ship orders. Order cancelation may be requested within 24 hours of order placement. We cannot cancel orders after 24 hours have passed.
We do not combine orders for the sake of efficiency in processing due to very heavy volume. Please be sure to take your time when placing an order and make sure you get everything you need. In the event multiple orders are placed, they will ship separately and we will not refund shipping.
Yes we do. Buyer is entirely responsible for customs and duties, we cannot predict customs fees. Please be informed about the customs process in your location prior to ordering.
Yes, we offer a subscription service. By subscribing, you can receive a generous discount on all subscriptions in addition to free shipping for subscriptions over $50 in total value. Your replenishment orders will be automatically submitted into our system according to the timing intervals you choose. You can manage your subscription at any time, however cancelations on certain plans will need to be requested of our customer service.
REWARDS PROGRAM FAQ
It's simple, just sign up for a rewards account here and shop with us regularly! Rewards can also be earned through actions other than shopping such as social media interactions and product reviews. Once you have enough reward points, you can redeem them for $$$ off anything within our store.
Once a reward is redeemed, it cannot be reverted into points. A reward that has been used cannot be restored whether the order is fulfilled or canceled. Reward points never expire, however, redeemed rewards expire 1 calendar year (365 days) from the redemption date.
Please consult your obstetrician and/or pediatrist before use. They will be able to notify you if the ingredients are safe for your usage. With any cosmetic product, it is important to read ingredient lists and make sure you're not allergic to anything and/or don't have any conditions that would lead to an adverse reaction.
Your question isn’t listed here? Contact our customer service department at email@example.com or simply use our 'Contact Us' form and we will respond within 72 hours.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.